• Find a Doctor
  • Online Results
  • Online Payment
  • Book an Appointment
  • Find a Doctor
  • Online Results
  • Online Payment
  • Book an Appointment
Facebook Twitter

MakatiMed 24/7 OnCall: +632 8888 8999

Makati Medical Center logo
  • About Us
    • History
    • Quality Policy
    • Vision / Mission
    • Corporate Partners
    • HMO
    • SHAP
  • Our Services
  • Careers
    • Apply To Be MMC Consultant
    • Corporate
    • Medical
  • What’s New
    • MakatiMed Public Advisories
    • MakatiMed Blogs
    • Events
    • MakatiMed Exhibits
    • MakatiMed BEAT Newsletter
    • MakatiMed News
    • MakatiMed Promos & Packages
    • Publications
  • Contact Us
Menu
  • About Us
    • History
    • Quality Policy
    • Vision / Mission
    • Corporate Partners
    • HMO
    • SHAP
  • Our Services
  • Careers
    • Apply To Be MMC Consultant
    • Corporate
    • Medical
  • What’s New
    • MakatiMed Public Advisories
    • MakatiMed Blogs
    • Events
    • MakatiMed Exhibits
    • MakatiMed BEAT Newsletter
    • MakatiMed News
    • MakatiMed Promos & Packages
    • Publications
  • Contact Us

SOD breaks the norms to achieve Positive Patient Experience

  • June 13, 2019
  • Home
  • MakatiMed News
  • SOD breaks the norms to achieve Positive Patient Experience
Share Post:

By: Chris Anne B. Ragasa, Human Resources Management & Development Division

Service Operations team train to enhance patient interaction skills.

The Service Operations team train to enhance patient interaction skills.

Service Operations Division (SOD) once again collaborated with the Human Resources Management & Development Division (HRMDD) Training again to enable and empower the workforce by discovering ways on how they can improve their patient interaction skills. “Breaking the Norms: Transitioning from Patient Satisfaction to Positive Patient Experience”, held on March 22 and 29 at the HR Training Room, Tower 3, aimed to establish the importance of delivering a positive patient experience among its healthcare providers and support groups to achieve the highest degree of quality in healthcare.

The Service Operations team headed by Marielle M. Rubio (Service Operations Head), Thumbelina O. Tan, RN (Department Manager for Out-patient Services) and Reynaldo J. Lim (Out-patient Services Head – Cluster 1 Pathology & Laboratory and concurrent Department Manager for Operations Support), shared their time to emphasize the value of positive patient experience and encourage the participants to apply it in their work.

In one of the activities, participants learned the difference between patient satisfaction and patient experience. Learnings were applied through a patient journey map to illustrate their understanding of the end-to-end process that patients have to go through and come up with solutions on how to address the various pain points. In addition, each participant was given feedback based on how they handled the different scenarios during the role playing activity.

SOD has been very active in promoting positive patient experience among its different units. To reinforce this initiative, the division developed several projects such as the Online Competency Exam and Monitoring, Assistance, Updates & Intervention (MAUI) Buddies, among others, to assist and support everyone to deliver positive experiences for the patients.

Relevant Posts

Five Ways to Achieve Proper Posture

May 6, 2025
Read More »

MakatiMed@Home: Quality Healthcare at the Comfort of Your Own Private Space

May 27, 2025
Read More »

Give Blood, Save Lives

June 19, 2025
Read More »

Strengthening the Leadership Pipeline at Makati Medical Center in Partnership with the Asian Institute of Management (AIM)

June 19, 2025
Read More »
Tattoo Removal Treatment thumbnail

Tattoo Removal Treatment

April 8, 2025
Read More »
4 Tips for a Healthy Reproductive System thumbnail

4 Tips for a Healthy Reproductive System — For Young and Adult Women Alike

March 26, 2025
Read More »

Newsletter

Subscrible to MakatiMed’s online newsletter to get notified on latest updates, and amazing deals and promos.

PrevPrevious article
Next articleNext
Other articles you might be interested in
  • All
  • MakatiMed Blogs
  • MakatiMed Exhibits
  • MakatiMed News
  • MakatiMed Promos & Packages
  • MakatiMed Public Advisories
Strengthening the Leadership Pipeline at Makati Medical Center in Partnership with the Asian Institute of Management (AIM)
June 19, 2025
Give Blood, Save Lives
June 19, 2025
World Environment Day
June 19, 2025
  • About MMC
    • About Us
    • Corporate Partners
    • Health Maintenance Organizations
    • History
    • Partners & Affiliates
    • Quality Policy
    • Vision/Mission
  • Careers
    • Apply to be a MakatiMed Consultant
    • Corporate
    • Medical
  • Contact Us
  • Corporate Governance
  • Institutional Review Board (IRB)
  • Makati Medical Center Clinical Research
  • MakatiMed Beat
  • Online Health Library
  •  
  • Our Doctors
  • Our Nurses
  • Our Services
  • Patient & Visitors Guide
    • Patient Admission
    • Patient References
    • Visitor Information
  • Physician’s Online Services
    • MD Email
    • Profile Updates
    • RIS
    • PACS
  • Price Guide
  • What’s New
    • Advisories
    • Blogs
    • Events
    • Exhibits
    • News
    • Promos & Packages
    • Publications
  • Your Health Matters
    • Baby Care
    • Complete Adult Care
    • Discovery Years
    • Mommy Wellness Care
    • Optimal Aging
    • Prime Care
    • Preschool Ready
    • Youngster’s Guide
    • Yuppie Wellness
  • Others
    • Division of Medical Education & Research
    • Help Us Help Others
    • HMO eLOA Request 
    • Information Registration and General Consent
    • Residency Training Program
    • Certificates
    • Screening Form
Subscribe to Our Newsletter
Facebook Twitter Instagram Tiktok Youtube
Joint Commission International Accredited
  • Copyright 2022 Makati Medical Center
  • Privacy Policy
  • Terms of Use
  • Web Designer Philippines
X