Patient Rights & Responsibilities

Patient Rights & Responsibilities


As a patient at Makati Medical Center, we strive to keep you well-informed, encouraging your participation in your treatment choices and promoting continuous open communication with your healthcare team. As a patient and partner, we encourage you to learn about patient rights during your stay at our hospital.
(Based on the World Medical Association Declaration of Rights of the Patient – Adopted from the 34th World Medical Assembly Lisbon, Portugal, September/October 1981 and amended by the 47th General Assembly Bali, Indonesia, September 1995)

Right to Medical Care of Good Quality
Every person is entitled without discrimination to appropriate medical care and continuity of health care. He has the right to be cared for by a physician whom he/she knows is free to make clinical and ethical judgments without any outside interference. He is always treated in accordance with his best interests and in accordance with universally approved medical principles. The physician is ultimately responsible for delivery of quality medical services.

Right to Freedom of Choice
Every person has the right to choose his physician (consistent with the bylaws, policies and procedures of Makati Medical Center) and the right to ask for the opinion of another physician at any phase of the care without fear of compromise of the care.

Right to Self-determination
Every person has the right to make free decisions regarding himself. A mentally competent adult patient has the right to give or withhold consent to any diagnostic/treatment procedure or therapy. The patient has the right to the information necessary to make decisions regarding his care plan. The patient has the right to refuse to participate in research or teaching of medicine.

Right to Information
The patient has the right to receive information about himself given in a way appropriate to the patient’s culture and in such a way that he can understand. Exceptionally, information may be withheld from the patient when this information would create a serious hazard to his life or health. The patient has the right not to be informed on his explicit request, unless required for the protection of another person’s life. The patient has the right to choose who, if anyone, should be informed on his behalf.

Right to Confidentiality
All identifiable information about a patient’s health status, medical condition, diagnosis, prognosis and treatment and all other information of a personal kind, must be kept confidential, private and protected, even after death. Exceptionally, descendants may have a right of access to information that would inform them of their health risks. Confidential information may be disclosed to other health care providers on a strictly “need to know” basis or only upon patient’s explicit consent or if expressly provided for in the law.

Right to Health Education
Every person has the right to health education that will assist in making informed choices about personal health and about the available health services.

Right to Dignity
The patient’s dignity and right to privacy shall be respected at all times in medical care and teaching, and consistent with his/her culture and values. He is entitled to relief of his/her suffering according to the current state of knowledge. He is entitled to humane terminal care and to be provided with all available assistance in ensuring dying as dignified and comfortable process.

Right to Religious Assistance
The patient has the right to receive (or decline) spiritual and moral comfort including counsel of a minister of his/her chosen religion.
If the patient is unconscious or otherwise unable to express his will, informed consent must be obtained whenever possible, from a legally entitled representative.
If a legally entitled representative is not available, and a medical intervention is urgently needed, consent of the patient may be presumed, unless it is obvious and beyond doubt on the basis of the patient’s previous firm expression or conviction that he/she would refuse consent. In all cases, a physician always strives to save the life of a patient unless a prior explicit written document states otherwise (Do Not Resuscitate).
If a patient is a minor (or legally incompetent), the consent of a legally entitled representative is required. Nevertheless the patient must be involved in the decision making to the fullest extent allowed by his capacity or circumstance.
If a legally incompetent patient can make rational choices, decisions must be respected and he has the right to forbid disclosure of information to his/her legally entitled representative.
If the patient’s legally entitled representative (a person authorized by the patient)forbids treatment which is, in the opinion of the physician, in the patient’s best interest, the physician should challenge this decision before the proper forum. In case of emergency, the physician will act in the patient’s best interest.
Diagnostic procedures or treatments against the patient’s will can be carried out only in exceptional cases, if specifically permitted by the law and conforming to the principles of medical ethics. In such cases, informed consent is secured from the next-of-kin whenever possible.
For us to provide you with optimal and appropriate care, you and your representatives are expected to:
  • Provide complete and accurate information about your health, including present condition, past illnesses, past hospitalizations, medications, natural products and vitamins, and any other matters that pertain to your health
  • Provide complete and accurate information including your full name, date of birth, address, home telephone number, insurance provider, and employer (if applicable)
  • Provide your doctor or the hospital with a copy of your “advance directive” if you have one and want it applied during your admission
  • Ask questions when you do not understand what your doctor or other members of your healthcare team tell you about the diagnosis or treatment of your illness. You should inform your doctor if you anticipate problems in following prescribed treatment and if you are considering alternative therapies as they may interfere or interact with your condition
  • Ask your doctor or nurse what to expect regarding pain and pain management plan. You should tell your doctor or nurse about your apprehension in taking pain medication
  • Leave valuables at home and bring only items necessary during your hospital stay
  • Abide by all hospital rules and regulations as stated in the “Patient and Family Guide”
  • Comply with the NO SMOKING policy. All areas and units within MakatiMed are NO SMOKING zones
  • Comply with the visiting hours and policies to ensure the rights and comfort of all patients. Be considerate of noise levels, privacy and safety
  • Weapons are prohibited inside hospital premises
  • Treat hospital staff, other patients and visitors with courtesy and respect
  • Provide complete and accurate information for insurance claims and work with the hospital’s Credit and Collection staff to ensure settlement of hospital bills
  • Know your health insurance coverage and related policies concerning required pre-approvals, covered services, admissions and the hospital and doctors covered by your insurance provider
  • Ask questions from your insurance company or the hospital’s billing department if there are financial concerns that you do not understand
  • Pay your hospital and physician’s bills in a timely manner at the hospital’s cashier only