By: Engr. Christelle Azel Montemayor, Clinical Safety and Risk Management Department, Quality Management Division
Makati Medical Center’s Quality Management Division (QMD), Human Resources Management and Development Division (HRMDD) and Medical Education and Research Division (MERD) conducted the Comprehensive Orientation for Residents’ Engagement (CORE) Program for the incoming residents on December 13 to 15, 2016.
MakatiMed welcomed 69 new medical residents through the annual Comprehensive Orientation for Residents’ Engagement Program, commonly known as CORE, held at the 8th Floor Tower 2 Auditorium. CORE is a three-day program specifically designed for incoming residents with the goal of welcoming new doctors and introducing them to MakatiMed culture, values, policies, and procedures, and solicit their support for MakatiMed’s mission, “To provide our patients with the safe and effective health care, delivered by the most competent, most caring and the most compassionate team of medical professionals and support staff.”
On the first day, the residents had time to get to know each other through an enjoyable and fun-filled day of team activities. HRMDD prepared a number of exciting activities to strengthen the residents’ camaraderie and teamwork.
Day 2 opened with the presentations on MakatiMed’s history, organization, culture, values, and compensation and benefits, by Leilani Salvano, Melvin Chan, and Mario Sto. Domingo of HRMDD. The MERD House Staff Training Program and Code of Conduct were discussed by Raymund Lazo, MD, MERD Assistant Director.
This was followed by a discussion of the Culture of Quality, Safety and Compliance Program by Mary Grace Sta. Ana, DMD of the QMD-Clinical Safety and Risk Management Department.
Prax Rellosa and Jean Endaya of the Information and Communications Technology Division discussed the encoding of the History and Physical Examination data in the eChart, MakatiMed’s in-house online medical records application.
Johnny B. Sinon, MD, Medical Director, graced Day 3 to welcome and greet the residents. This was followed by presentations on “Patient Relations” by Richelle Bumanglag, MD, Unit Manager, Investigation & Correspondence, Patient Relations; “Service Expressions” by Jennifer Villa, Department Manager, Service Quality, Quality Management; “Infection Prevention & Control” by Janice Caoili, MD, Department Manager, Infection Prevention & Control; “Policies – Patient Care” by Joseph Cordero, MD, First Designate, Residency Training Program; “Policies – Medication Management and Use” by Rachel Merci B. Mundo, Unit Head, Professional Development and Training, Department of Pharmacy Services; and “Policies – Medical Records” by Ma. Luisa Campos-Cagingin, MD, Cluster Head, Clinical Support Services.
