Visiting Hours & Guidelines

Visiting Hours & Guidelines

MakatiMed continues to monitor the spread of COVID-19 in the community and may update the hospital guidelines as needed to provide safe care to everyone, including our patients, their loved ones, and our health care workers. The hospital also has the authority to restrict anyone with signs and symptoms of active infection.
 
MakatiMed reserves the right to limit or suspend visitation without prior notice, as needed, due to surge in COVID-19 cases. Please call +632 8888 8999 or visit this website page for the latest advisory.
 
Infection Control Guidelines for Visitors & Companions:


COVID-19 Units:
Due to the COVID-19 pandemic, Visitors and Companions are NOT ALLOWED except for patients with special needs, provided the companion must be well and healthy, and do not belong to high risk populations: pediatric (below eighteen [18] years old), geriatric (sixty [60] years old and above), immunocompromised, pregnant, and persons with disability (PWDs).
 
If a Companion is allowed:
  • He/she must be free of any signs and symptoms of an infection to prevent transmission of the disease to patients and must secure a negative Reverse Transcription Polymerase Chain Reaction (RT-PCR) result via an oropharyngeal and nasopharyngeal swab before staying with the patient
  • He/she will be instructed regarding the isolation requirements and provided with the appropriate personal protective equipment (PPE), as required and may be charged under the patient’s account. He/she must also adhere to the special instructions posted outside the patient’s room upon entry.
  • He/she is required to accomplish and complete the following:
    • Companion Screening Form – on the admission day and every return to the hospital
    • Daily Health Check – everyday while staying with the patient
  • He/she must stay inside the patient’s room at all times. Unnecessary walking and waiting anywhere else inside the hospital are not allowed.
  • Food deliveries ARE NOT ALLOWED. Meals of Companions will only be provided by the MakatiMed Nutrition & Dietetics Department, charged under the patient’s account.
  • Changing/shifting of Companions is highly discouraged
 
Regular Units:
  • Only ONE (1) Companion is allowed to stay with the patient from admission to discharge.
  • NO VISITORS are allowed.
  • The Companion must be free of any signs and symptoms of an infection to prevent transmission of the disease to patients and must secure a negative Reverse Transcription Polymerase Chain Reaction (RT-PCR) result via an oropharyngeal and nasopharyngeal swab before staying with the patient.
  • The Companion is required to comply with the hospital’s respiratory and hand hygiene programs:
    • Wear proper face mask and face shield at all times
    • Wash and clean hands before entering and exiting the patient’s room
    • Maintain physical distance of at least two (2) meters
  • The Companion is required to accomplish and complete the following:
    • Companion Screening Form – on the admission day and every return to the hospital
    • Daily Health Check – everyday while staying with the patient
  • He/she must stay inside the patient’s room at all times. Unnecessary walking and waiting anywhere else inside the hospital are not allowed.
  • Changing/shifting of Companions is highly discouraged
 
General Guidelines for Companions:
  1. MakatiMed acknowledges the importance of visitation in the healing process. For the meantime, family and friends are encouraged to spend time with the patient via audio and video calls.
  2. Patients and Companions are not allowed to bring pets/animals to the hospital.
  3. MakatiMed values the patients’ privacy and anonymity. Should they consent and decide to inform their family and friends, they may dial (+632) 8888 8999, then “0” to connect to the patient’s room.
  4. In accordance with the national and local government rules and regulations, the NO SMOKING/VAPING policy is strictly enforced within the hospital buildings and premises to protect the health of the patients, other companions, and staff.