Visiting Hours & Guidelines

Visiting Hours & Guidelines

Visitors are an important part of the healing process and we encourage family and friends to spend time with you and to bring you good cheer. However, to ensure the comfort and well-being of our patients and the safety of your visitors, we ask that visitors observe the following guidelines:

Room Type

Visiting Hours and Room Guidelines

Regular rooms

7:00 AM to 9:00 PM

Medical, Pediatric and 
Surgical Intensive Care Units

10:00 AM to 2:00 PM and 5:00 PM to 8:00 PM

Isolation rooms

7:00 AM to 9:00 PM, if visitors are allowed by the patient’s attending physician

Newborn Services Unit

24 hours, only for parents of admitted newborns

MakatiMed supports the Mother-Baby Friendly Hospital Initiative (MBFHI) program of the DOH, the United Nations Children’s Fund (UNICEF), and the World Health Organization (WHO) through rooming-in of newborns with their mothers. For newborns clinically required to stay at the Newborn Services Unit:

  • Only parents and/or their designated companion wearing a green identification band are allowed to enter the Newborn Services Unit
  • All other relatives or visitors may see the newborns anytime at the viewing window by request, provided they present a “show my baby” card.
  • Only visitors free from fever, not recently exposed to communicable diseases, or have no visible signs of illness are allowed to visit
  • For children’s safety and well-being, it is not recommended that children, seven (7) years old and below, visit relatives and friends confined in the hospital
  • Aside from the patient’s companion, only two (2) visitors per patient are allowed to visit at a time
  • Hospital staff reserves the right to limit visitation, as needed, to meet the healthcare needs of the patients or to protect the patient’s privacy needs
  • If visitors are restricted, an explanation of the reason for the restrictions will be given to you, your companion and your visitors
  • Flowers for patients are welcome, except in the Intensive Care Units and Cancer Center (Oncology and Bone Marrow Transplant Unit), or when a patient is allergic to pollen
  • Balloons are also welcome as gifts, provided they are made of shiny plastic known as mylar. Latex and helium balloons, which can cause allergic reactions, are not allowed anywhere in the hospital
  • Friends and family may call +632.8888.999 and dial 0 to know your room number. However, your privacy is important to us. Please inform the nurse or admitting personnel if you wish this information withheld
  • If a patient expressly wishes or if the physician orders that visitors are excluded for medical/therapeutic reason, a “NO VISITORS” sign is posted on the patient’s door
  • If a “NO VISITOR” sign is posted on a patient’s door but the visitor is already inside the room, the nurse on duty may inform the patient and ask the visitor to leave, or when appropriate, inform the hospital security personnel who in turn will inform the visitor that visits are not allowed
  • In accordance with local government rules and regulations, the “No Smoking” policy is strictly practiced within the hospital buildings and premises to protect the health of our patients, visitors, and staff
  • During times of infectious outbreak in the community (e.g., influenza, upper respiratory diseases, measles, mumps, chicken pox, etc.), the Infection Control Committee may recommend visit restrictions