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Process Improvement Officer


This role is responsible for actively implementing process improvement initiatives by facilittating the redesign of business processes to improve patient experience, reduce cost, and/or increase revenue.

Duties and Responsibilities (include but not limitied to):

  • Documents, analyzes and identifies issues to improve business processes
  • Collaborates with process owners to establish relevant metrics, develop report cards, and ensure establised standards and targets are monitored.
  • Performs opeartions research and conduct benchmarking on international standards and best practices.
  • Conducts quality training programs related to business process management, performance and quality improvement.
  • Initiates cross-functional quality and process improvement projects.
  • Performs data or trend base analysis and share insights to department and stakeholders
  • Prepares logistical requirements needed for internal and external research surveys.
Qualifications:
  • Graduate of Industrial Engineering, Management Engineering, Business Administration or any related courses
  • at least eight (8) years of relevant experience in business process analysis improvement, operational excellence, customer experience management, or customer life cycyle management; certified Lean Six Sigma Practitioner

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