Back to Job Vacancies


Process Improvement Officer

This role is responsible for actively implementing process improvement initiatives by facilittating the redesign of business processes to improve patient experience, reduce cost, and/or increase revenue.

Duties and Responsibilities (include but not limitied to):

  • Documents, analyzes and identifies issues to improve business processes
  • Collaborates with process owners to establish relevant metrics, develop report cards, and ensure establised standards and targets are monitored.
  • Performs opeartions research and conduct benchmarking on international standards and best practices.
  • Conducts quality training programs related to business process management, performance and quality improvement.
  • Initiates cross-functional quality and process improvement projects.
  • Performs data or trend base analysis and share insights to department and stakeholders
  • Prepares logistical requirements needed for internal and external research surveys.
  • Graduate of Industrial Engineering, Management Engineering, Business Administration or any related courses
  • at least eight (8) years of relevant experience in business process analysis improvement, operational excellence, customer experience management, or customer life cycyle management; certified Lean Six Sigma Practitioner

Contact Us!

Fill up the form below to apply to this position

  • By clicking Apply, you:
    ● Have read and understood the MMC's Data Privacy Notice
    ● Give consent to MMC to process your application
    ● Declare that all information in your application is complete, updated and accurate to the best of your knowledge.