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Contact Center Representative

Job Summary

The Contact Center Representative is the frontline contact of Makati Medical Center (MMC), responsible for handling all inbound calls and other patient-related servicing, which include responding to various queries, providing information and assistance, and handling complaints and feedback while maintaining a high level of service quality and medical knowledge to meet service level standards. He/she is expected to facilitate and document all received calls and transactions into centralized call center network/ database.

  • Candidate must be a graduate of any 4-year course
  • Required language(s): English
  • No work experience required.
  • Required Skill(s): Customer Service, Interpersonal, Organizational, Project Management, Oral and Written Communication skills
  • 1-2 years experience, specialized in Customer Service or equivalent is an advantage
  • Candidates must be willing to work in Makati and on a shifting schedule
Contact Us:
Phone: +63.2.8888.999 locals 3652
Location:  MMC Tower 3, 4th Flr. Keyland Center  (at the back of MMC Tower 1 along dela Rosa Street)

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