Patient Relations Manager

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Patient Relations Manager

Patient Relations Manager

April 12, 2022

Job Summary

The Department Manager, Patient Relations manages the day-to-day operations of the department that oversees the hospital’s complaints management process and patient experience program. He/she represents the hospital in specific matters pertaining to patient/customer care and reports directly to the division head.

Duties and responsibilities of the manager includes but not limited to the following:

Complaints Management
Patient Experience
Human Resources Management

Qualifications

Leadership, planning and organizing skills
Decision Making and Problem Solving sills
Customer Service and Interpersonal skills
Oral and Written Communication skills
Computer skills

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