Patient Relations

Patient Relations

Our Patient Relations Office oversees the care and efforts of our doctors, nurses, patient representatives, chaplains, interpreters, volunteers, and other staff. It facilitates communication with your healthcare team, and ensures that your needs are addressed promptly and appropriately.

MakatiMed, in compliance with the Joint Commission International (JCI) standard for hospitals, values the highest quality of patient care and strives to provide a safe, effective and meaningful healthcare environment. We continuously provide competent and responsive healthcare services to achieve the highest level of satisfaction from our patients and visitors.
 
If you have concerns or complaints on patient care or safety, we encourage you to inform us. We would appreciate hearing from you.

Step 1: You may inform your nurse or doctor regarding your concern. They will do their best to address the situation.
Step 2: If the services provided by your nurse or doctor does not meet your expectations or address your needs, you may contact our Call Center (MakatiMed On-Call) through +632-8888-999. A Call Center Agent will immediately take note of your concern/complaint and refer the matter to our hospital administrator.
Step 3: If you feel that your concerns or complaints have not been addressed satisfactorily or sufficiently, you may choose to contact our Patient Relations Office at +632-8888-999 local 3034 or 3038 or email patient.relations@makatimed.net.ph. A Patient Relations Officer will attend to your patient/visitor concern immediately.

Should you feel that your concerns have not been adequately addressed in spite of our best efforts, you have the option to express or communicate your complaints to the Quality and Safety Monitoring Department of the Joint Commission directly through +1-800-994-6610 or send in a feedback through jciquality@jcrinc.com. You may find more details on sending feedback to JCI by visiting the link: http://www.jointcommissioninternational.org/contact-us/report-a-quality-and-safety-issue/.

The Patient Relations Office
Head: Eric Nubla, MD
Assistant Head: Jake Marte, MD

Contact Us
Phone: +632.8888.999 local 3034 or 3038
Email: patient.relations@makatimed.net.ph
Office Hours: 8:00AM - 12:00PM and 1:00PM - 5:00PM Mondays to Fridays (Except holidays)