Medical Services

Find a Doctor

Last Name

Department

Seminars and Symposia

Keep abreast of medical developments and other events View All

First Time Patient

Our Location

+ Get directions on how to reach MMC

Admission Procedures

Home » Patients and Visitors » Admission Procedures

You may be admitted as a patient of the Makati Medical Center several ways. First, your physician may be practicing at the center, and he or she may have referred you to us. Or, you may have come to the Emergency Room seeking treatment for an urgent condition. If you suffered a medical emergency, paramedics, an ambulance or other emergency personnel would have brought you to the Emergency Department. Or, you may have chosen to have a cosmetic procedure or routine check-up done with our Corporate Health and Wellness Center.

However you have come to us, we welcome you and wish you a comfortable and pleasant stay at the Makati Med. Do remember that if you are not in any critical condition, and if time permits, it is best if you prepare for your hospital stay.

Before You Come

Prepare your personal information, such as your current address, phone number, and employer. Also organize your health information—your condition, your medical records, the medications you are taking and information regarding your Phil Health, Medicare, HMO or other insurance benefits. Plan your payment arrangements.

Arrival Time

If you were referred by a physician practicing with us, he or she will inform you what time you should arrive at the hospital and where you should go. If you were not given specific information, please come to the Admissions Office at the first floor lobby of our main building to check in.

Directions & Parking

You may find it helpful to review our map before you travel to Makati Medical Center. Upon arrival, you will find adequate parking at our basement parking facilities. Handicapped parking is readily available. Parking is free for the first 45 minutes. Families of patients may purchase long-term parking permits at the Admissions Office, at LOCAL 17.

Admission

When you arrive, please check in at the Admissions Office. Admitting hours are from 5:00am until 9:30pm, Monday through Friday and 7:00 am to 9:30 pm Saturday and Sunday.

If you enter from the hospital's main entrance, the Admissions Office is on the 1st floor, towards the left. If you approach from the basement parking, you will have to take the elevator to the main lobby.

Please bring your insurance papers with you, as well as the name and contact number/s of your doctor, whether or not he / she is practicing at the Makati Med.

In addition:

If you have Medicare or PhilHealth, or group insurance, bring your identification card plus any special forms or preauthorization documents.

If you are married, please bring information about your spouse’s insurance coverage. You may be covered by your spouse’s insurance as well as your own, and you deserve to obtain the full insurance benefits for which you are eligible.

A list of medications you are taking (i.e. prescription, over-the-counter, and herbal supplements) will help in your treatment. It promtes medication safety by increasing communication among health care providers, reduces confusion and errors, and saves time.

Update the form if your medications change. Your health care provider can assist you with this, if needed. Keep an updated copy of the form in your wallet so it will be available in emergencies.

At the Admissions Office, expect us to verify if your insurance requires a co-payment or deductible, and to verify your personal and health information.

The Admitting staff will also require you to sign a form called Terms and Conditions of Service. Please read this form carefully before signing. This form includes your consent to general treatment, your acceptance of financial responsibility for services/charges not covered by insurance, health plan, or other source (e.g., worker’s compensation or clinical trial), and your assignment of insurance benefits directly to the Makati Medical Center.

You will also be asked if you have an Advance Health Care Directive on file with the hospital. If you do not have one and wish to have one filed in your record, we will provide you with a copy at the Admissions Office. It contains the form for Durable Power of Attorney for Health Care (which allows another person to make health care decisions for you if you are unable to make them yourself). If you have already prepared an Advance Directive, please bring a copy to the hospital and we will place it in your medical record.

Outpatient Registration

Outpatients also have to register at the Outpatient Department. Please bring with you your PhilHealth, Medicare or other health insurance card and the name and telephone number of your physician.

We will verify all information (name, address, telephone number, etc.) during the registration process.

Observation Status

Many medical treatments and procedures will not require you to stay at the hospital for more than 24 hours. The status called "Under Observation," gives your doctor time to evaluate and treat your condition before deciding if you should be admitted or can go home.

Interpreter Services

Should you feel the need for such a service, the Makati Medical Center can provide you with an interpreter. However, you will have to specify this during admission.

What to Bring

We suggest that you bring only those personal items you will need during your hospitalization. These might include a robe, a towel, combs and brushes, and personal hygiene items, reading material, one or two checks and a small amount of cash (PhP1,000.). Also bring essential medical devices such as hearing aids and dentures.

Makati Medical Center will provide you with a hospital kit that contains basic toiletries such as soap, shampoo, toothpaste and toothbrush, toilet paper, alcohol and cotton.

What to Leave at Home

Please leave at home your valuables such as jewelry, large sums of cash, cell phones, laptop computers, cameras or video equipment. For safety reasons, electronic appliances (except small appliances such as shavers and hair dryers) are not permitted in patient rooms. Shavers and dryers, however, are not allowed in the Intensive Care Unit.

If, for any reason, you came to Makati Med with valuables, please check these in and allow us to keep them safely in our safety deposit box. The hospital cannot be responsible for the loss or damage of any personal property kept in your room.

No Smoking

Makati Medical Center follows a strict No Smoking policy (by patients, staff or visitors) anywhere within its premises. This includes the hospital entrances, courtyards and most outdoor areas.

If you are interested in quitting smoking, please contact our Cardiology Department for the details of our Smoking Cessation Program.

Services for Persons with Disabilities

Makati Medical Center does its best to provide facilities for persons with disabilities.

Choosing Your Room

At Makati Medical Center, you may select from several room types, unless you require special care in any of the critical care units: Telemetry-Intensive Care Unit, Neurology Stroke Unit, Surgical Intensive or Coronary Care Units.

The regular medical care rooms are all outfitted with standard amenities and state-of-the-art hospital beds, and a convenient way to contact a nurse or staff, who will respond to you promptly. All our rooms are subjected to the strictest standards of sanitation. The amenities provided in these rooms, however differ and have a corresponding daily room cost.

Presidential Suite

Floor Area: 84.36 sqm
No. of Room: 1
Amenities:
Electric bed (patient room)
Two (2) cable ready TV sets (patient room and living room)
Two (2) Telephone line (patient room and kitchen)
Sala set for guests
Refrigerator
Dining Room
Small kitchen with microwave oven
Toilet and Bathroom
Two (2) window-type aircon units (in case of power interruption)
Safety deposit vault
Folding bed for guest (available upon request)

Suite

Floor Area: 56.24 sqm
No. of Rooms: 19
Amenities:
Electric Bed (patient room)
Hide away bed
Two (2) side tables (patient room)
Two (2) side tables (guest area)
Big sofa and chair

Sala set for guests
Cable ready TV set
Telephone line
Small kitchen
Refrigerator
Toilet and Bathroom
Varifold dividing patient and guest area

Large Private

Floor Area: 28.12 sqm
No. of Rooms: 66
Amenities:
Electric Bed
Sofa Bed
Bedside table
Chest desk
Overbed table

High back chair with footrest
Low back chair
Cable ready TV set
Telephone line
Refrigerator
Toilet and Bathroom

Large Private (Circular)

Floor Area: 22.40 sqm
No. of Rooms: 76
Amenities: Electric bed
Long John with bed cushion
Bedside table
Overbed Table

High back chair with footrest
Cable ready TV set
Telephone line
Refrigerator
Toilet and Bathroom

Small Private

Floor Area: 18-21 sqm
No. of Rooms: 175
Amenities:
Regular Patient’s bed
Long John

Bedside table
High back chair with footrest
Cable ready TV set
Telephone line
Toilet and Bathroom

Semi-Private

Floor Area: 10.25-11.50 sqm
No. of Rooms: 60
Amenities:
Patient’s bed

Side table
Chair
Cable ready TV set
Common Toilet and Bathroom

Ward

No. of Rooms: 81
Amenities: Patient’s Bed
Bedside table

Overbed table
Chair
Common Toilet and Bathroom

Room confirmation is made on the day of admission because patients’ discharge and emergency admissions are uncertain. However, the Admissions Office is open 24/7 and will walk you through the admissions procedures. If you have inquiries about admission, please contact Admissions Office at 888-8999 LOCAL 17.

Health Topics

Reap the benefits of staying healthy. Increase your health knowledge—and your lifespan—with interesting articles on keeping fit, eating well, helping your loved ones heal from common ailments, dealing with pain, and much more.

Corporate News

Learn about innovations in patient care, new procedures in our departments, new equipment upgrades, new investments, and the countless other ways that we make our services exceptional.

Centers of Excellence

Get the exceptional patient care you deserve in our multidisciplinary Centers of Excellence that are stocked with advanced equipment—and staffed by experienced specialists, caring nurses and outstanding staff.

International Services

Obtain safe, low-cost, world-class medical care as you take time off to savor the sights and sounds of an exotic tropical country with a strong tradition of healing—and a steady source of top-notch health care professionals..